Shipping policy

Thank you for shopping with MICHAEL JOSHUA BROWN. As a trusted provider of high-performance consumer electronics and tech accessories for global buyers, we uphold strict order processing and logistics standards. Our core goal is to handle every electronic product order with precision, utilize shock-resistant and secure packaging suitable for tech goods, and ensure all items are delivered accurately, fully functional and within a reasonable shipping schedule.

1. Order Processing Time

Following successful customer order confirmation, our team will complete product inspection, performance verification and secure warehouse packaging within 1-3 business days, excluding weekends and national public holidays. Processing timelines may be extended during peak shopping seasons due to heightened order volumes. We will issue formal email notifications to customers in the event of any major shipping delays.

2. Shipping Fees and Delivery Timeline Estimates

All shipping fees for consumer electronic orders are automatically calculated and clearly displayed on the checkout page prior to payment submission, ensuring complete transparency of all logistical costs for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery timeframes are non-binding estimates. Actual parcel arrival may vary due to courier service interruptions, customs clearance hold-ups, extreme weather patterns, international logistical limitations and regional holiday closures across destination countries.

3. Shipment Confirmation and Parcel Tracking

Once your electronic goods order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking details for your parcel.
Tracking system data and real-time logistics updates will typically be activated and available for online viewing within 24-48 hours after the shipping carrier completes parcel pickup and official system registration.

4. Incorrect Delivery Address Liability Clause

Customers are solely responsible for verifying the accuracy and full completeness of their delivery address information during the checkout process.
MICHAEL JOSHUA BROWN accepts no liability for parcels misdelivered, undeliverable or returned as a result of incorrect or incomplete address details provided by customers. Any packages returned due to address errors will incur additional reshipping fees, which are the sole responsibility of the buyer.

5. Lost and Damaged Shipment Resolution

If your shipment is lost during international transit, please reach out to our support team within 7 days following your scheduled delivery date to initiate a formal logistics investigation.
If your consumer electronics arrive with physical damage, broken components or compromised packaging upon delivery, please submit a support request within 48 hours of receipt. Clear photos of damaged products and original packaging are required for verification, and our team will review and resolve the issue promptly.

6. Product Usage Guidelines & Customs Liability Terms

Each electronic product is packaged with official operational and maintenance guidelines. MICHAEL JOSHUA BROWN is not liable for hardware damage, system malfunctions or product defects caused by improper operation, unauthorized modification, incorrect maintenance or user misuse of electronic devices.
International cross-border shipments may be subject to import duties, customs taxes and clearance fees enforced by local authorities of the destination country. These supplementary charges are borne entirely by the customer and are not included in the product price or standard shipping fees.

7. Contact Information

For any questions, concerns or inquiries regarding this Shipping Policy and your order logistics status, please contact our professional customer support team via the official details below:
Trade Name: MICHAEL JOSHUA BROWN
Phone number: +64 22 547 3471
Email: contact@nanoquellor.shop
Physical address: 200 Heather Place, Hamilton, WKO 3206, New Zealand